Thursday, September 17, 2015

Apple Pay in the UK

In the last 4 days I have used Apple Pay here in London more times than I have in the U.S. in the last 4 weeks. 

When I was last in London in July, hardly anyone took Apple Pay as it had just launched. But this week, largely thanks to Verifone taking contactless payments, I used it for just about everything--coffee, a black cab, sandwiches, my Heathrow Express ticket, dinner, etc. 

The irony is that because the U.S. Cards are still 'chip and sign' vs 'chip and PIN', they are frankly a huge pain in the ass here, requiring the waiter or barista to run off and find a pen most times, delaying the transaction, etc. In other words, using the Apple Watch or iPhone requires no signature and is MUCH faster than not using it. 

Now if we can just get a similar widespread deployment in America...

Wednesday, September 9, 2015

How a flat tire made me love #Tesla more

I had a slow leak in one of my tires over the weekend. Filled it up, but two days later it was back down to half of the right pressure. I was anticipating a nightmare challenge to get this fixed the day before a long trip to Europe because there is NO SPARE for the Tesla Model S. 

So I called Tesla Service. 

What an awesome experience. A tow truck came to my house and put a loaner tire on my car. Took 8 minutes of my time.  I never even heard of this concept. 

The next day I got a call from Tesla Roadside assistance. They are coming by the house again to swap the original rim and new tire for me at my house. All for $395. I never - and I mean NEVER - got out of my BMW Service Center that cheap. Ever. That price included the service on both ends and the amazing tires they use. My BMW tire were at least 50% more per tire, etc. 

Wow. If I wasn't already a fan...